Privacy Policy

Information we collect

We collect information necessary to provide automotive services, manage bookings, communicate with customers, and comply with legal obligations. Categories of information include:

• Contact details: name, email address, phone number, and postal address.
• Vehicle information: vehicle make, model, registration number, VIN, mileage, and service history.
• Service records: appointment details, diagnostic notes, repair history, and parts used.
• Payment and transaction data: billing address and payment records. We do not store full card details; payment information may be processed by secure third-party payment processors.
• Communications: messages, emails, and other correspondence with our team.
• Technical and usage data: IP address, device type, browser, operating system, and interactions with our site (including cookies and analytics).

How we use your information

We use collected data for legitimate business purposes, including:

• To provide, maintain, and improve our automotive services and online platform.
• To manage appointments, estimates, repairs, warranties, and service reminders.
• To process payments, invoices, and refunds through trusted payment processors.
• To communicate about appointments, service updates, offers, and safety recalls.
• To comply with legal obligations and resolve disputes.
• To analyze and improve site functionality and user experience using aggregated analytics.

Legal bases for processing (GDPR)

Where applicable, we rely on one or more of the following legal bases to process personal data:

• Performance of a contract: processing necessary to fulfil bookings and provide services.
• Legal obligation: processing required to comply with laws or regulatory obligations.
• Consent: when you provide explicit consent for specific processing activities (such as marketing communications).
• Legitimate interests: for fraud prevention, business operations, quality assurance, and improving services, balanced against your rights and freedoms.

Cookies and tracking

Our site uses cookies and similar technologies to operate the site, remember preferences, and analyze usage. You can control cookie settings through your browser. Third-party analytics and advertising partners may set cookies; their use is subject to their own policies.

Third-party sharing

We may share personal information with service providers who perform services on our behalf, such as payment processors, parts suppliers, diagnostic providers, and cloud hosting vendors. We require vendors to protect personal information and only process it for specified purposes. We may also disclose information to comply with legal obligations or to protect the rights, property, or safety of Zantora, customers, or others.

Data retention

We retain personal data as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods are based on business needs and legal requirements. When personal data is no longer required, we delete or anonymize it in a secure manner.

Your rights

Subject to applicable law, you may have rights regarding your personal data, including the right to access, rectify, restrict or object to processing, request data portability, and request deletion. To exercise these rights, contact us at the address below. We will verify requests as required by law and respond within applicable timeframes.

Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access and disclosure. While we strive to protect your data, no system can guarantee absolute security. Please take care when sharing sensitive information.

International transfers

Personal information may be transferred to, stored, or processed in countries other than where you reside, including where our service providers operate. We take steps to ensure appropriate safeguards for such transfers in accordance with applicable law.

Children

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so we can take appropriate steps to delete it.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will post an updated version with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact us

For privacy inquiries or to exercise your rights, contact:

Zantora Auto Works

Suite 3, Building 112, Ziyad Bin Eyadh Street, Al Dafna, Doha, Ad Dawhah, Qatar

Email: service@zantora.info